| From the author: "In this book – the second of a series of Insights collections – all of the essays deal with managing organizations. The ideas for the columns often evolved out of something I saw, heard, or felt as I traveled around the world, consulting to hundreds of companies, governments, and other organizations. Then, in light of the response from readers, especially on my blog, I often rethought my Insights, re-edited, rewrote, or updated them."
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